Writing a Complaint Letter
State the problem, evidence, expected solution.
Examples
- I am writing to complain about...
Key rules
- A complaint letter states the problem clearly, gives evidence such as dates or receipts, and says what solution you want
- Stay calm and polite even if you are angry
- Give a deadline for a reply
Common mistakes
- I am angry because you ruined my order. → I am writing to complain about the damaged item I received on 3 May (order 1234). I would like a full refund.
Use cases
- Complaining to a shop about a faulty product
- Complaining to a service provider
- Reporting a problem to a landlord
💡 Tip: Include a reference number so the company can find your case quickly.